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Forum Discussion
kchumps
Jan 31, 2020Star
R6220 Internet LED not working
As of maybe two hours ago, I can no longer connect to my router. I still have a connection if I plug my pc into the modem, but that's a PITA. Any suggestions? Resetting does nothing. I tried that tip ...
- Jan 31, 2020
What are all the lights on the router doing?
What modem are you using?
did it randomly stop or what were you doing when it disconnected?
Can you hardwire into the router to access the gui?
Have you tried a factory reset? Push and hold reset while its powered on for 7-15 seconds. The lights should change.
kchumps
Jan 31, 2020Star
Firmware: V1.1.0.34_1.0.1
I'll look into the line - we had issues when we first moved into this apartment finding a connection, so I wouldn't be shocked.
Also, LOL. Resetting it and redoing the network worked. No idea why. It didn't have any new firmware upgrades. If anyone googles this, like I did, give some kudos to plemans and then reset your router. I forgot that you can connect to it without internet - would've saved me some time. You're the man. Now the question is, wtf was causing this???
plemans
Jan 31, 2020Guru - Experienced User
Not sure why the router isn't showing you the newer firmware. The .34 version is 9 versions behind. The newest firmware for the R6220 is 1.1.0.92
Potentially you're on to old of a firmware version. I'd try manually updating the firmware. Lots of bug and security fixes in that time.
download the file and extract it.
- Click ADVANCED > Administration > Firmware Update.
- Click Browse and find the file you just downloaded.
- Click Upload. Do not interrupt the upgrade while the router does this step.
Try doing this an updating the router. You might need to factory reset 1 more time after the update. Usually you don't need to but if there's enough changes in the firmware, it helps.
- kchumpsJan 31, 2020StarI'm surprised it works if it's that old. I'll definitely do that, but in the meantime I am connected again, thanks to you. Maybe this was one of the bugs?
- plemansJan 31, 2020Guru - Experienced User
The release notes go over all the bugs and security fixes. I know one of the more recent had a bug fix for wan/lan throughput but they don't go into specifics usually.