NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
TeamT
Jan 17, 2017Star
R6220 stop to respond to DNS queries.
Hi, My R6220 router with firmware V1.1.0.34_1.0.1 stops to respond to DNS queries aproximately every 4th day. Restart of the router fix the problem temporarily. I have saved WireShark captures to...
- Nov 11, 2017
Hi,
My router has been OK for 27 days now. There are good reasons to assume that the bug has been fixed.
Kind regards,
TeamT
vhovar
Oct 25, 2017Initiate
I have had my R6220 for almost a year now with no issues. I was looking through the configuration last week when I added an IP Camera and enabled DynDNS. It seems that after I did that and added the camera I started having this exact problem. I've turned DynDNS off but now continue to have the problem with the DNS not responding until I reset the router. This happens every night and has started happening during the day. I'm thinking about trying do do a factory reset and reload the current firmware to see if this might help resolve the issue.
- TeamTOct 25, 2017Star
Hi,
I tried everything without success. Netgear even arranged a hardware swap!
I suggest instead that you try to issue a ticket and a request to test the beta firmware R6220_v54_dnrd.img My router have now been stable for more than 10 days.
Kind regards,
TeamT
- TeamTNov 11, 2017Star
Hi,
My router has been OK for 27 days now. There are good reasons to assume that the bug has been fixed.
Kind regards,
TeamT
- TeamTNov 26, 2017Star
Got this from Netgear.
Sorry for the late update. Our engineers confirmed that the fix will be officially released but not on the next firmware release. Please use the beta firmware for now. Would there be anything that I can assist you with?
Requested the support case to be closed.
- PatriciaMcCNov 15, 2017AspirantExact same here. Worked for a year, then started failing after adding an IP camera (Armcrest). I didn't enable DynDNS at any time. I have to reset the router every morning. Now it has failed in middle of the day. I might try static IP on camera and maybe even point its DNS elsewhere.