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Forum Discussion

theogluck's avatar
theogluck
Follower
Dec 30, 2020

R6220 will not see internet after firmware update

Updated the firmware on my R6220 (as notified by email yesterday) and now it won't "see" (connect to the Internet.

 

my Ipad displays the wifi symbol but the device is not recognizing teh Internet.  It says to reboot  - and I haev - but still nothoinhg.

 

It worked fine until I did the updat and now no devices work.  Again, my iPad does see teh wifi signal, but there is no interent signal being acquired/passed

 

Please help

1 Reply

  • plemans's avatar
    plemans
    Guru
    Dec 30, 2020

    What modem/gateway do you have? 

    What firmware did you install? 

    If there's an issue after changing firmware, I'd recommend factory resetting the router and reinstalling it manually (not from backup). 

    During that, power off the modem as well. 

    Then power on modem, give it a couple minutes.

    connect it back to the router and power the router on. 

    then try setup.