NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rjonesq's avatar
rjonesq
Aspirant
Apr 17, 2017
Solved

R6220 wireless misbehaving

I have having no end of frustrations with my router. I should say that it was working perfectly for months, but suddenly these new problems have started arising.   Here are my devices: * Netgear R...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Apr 24, 2017

    Hi rjonesq,

     

    Thank you for the update. Please try re-flashing the firmware then do factory reset and see if the issue will persist when using the default configuration (without restoring your config file).

     

    Regards,

     

    Dexter

    Community Team

     

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 19, 2017

Hi rjonesq,

 

1. What is the firmware version of the router?

2. Please make sure that the devices are not connected to the guest network if it is enabled.

3. Does the issue persist on your other wirelessly connected computers?

4. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 24, 2017

Hi rjonesq,

 

Thank you for the update. Please try re-flashing the firmware then do factory reset and see if the issue will persist when using the default configuration (without restoring your config file).

 

Regards,

 

Dexter

Community Team

 

  • rjonesq's avatar
    rjonesq
    Aspirant
    Apr 24, 2017

    That seems to have helped.  Here are the steps I went through.

    * I downloaded the latest firmware and re-flashed it.

    * I verified that this did nothing to solve the problem.

    * I did a factory reset using the reset button on the back of the router.

    * I let the genie set up the internet connection

    * I manually configured the wireless setup

    * I did not apply *any* of my other previous settings

    * It looks like everything is fully connected now. I tested that I can reach the printer *and* the Netgear Genie via ethernet, 2.4GHz, and 5GHz. 

    * The only thing I've notice is that Windows Homegroup computers can no longer see each other, but I assume that is a different problem to debug. As far as I can tell my connection problems have been resolved. I guess we'll never know what was causing the problem...hopefully it won't come back!

     

    Thanks for the help!

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 24, 2017

    Hi rjonesq,

     

    Thank you for the update and confirmation. Glad to know you got it working.

     

    Regards,

     

    Dexter

    Community Team

    • golliday7's avatar
      golliday7
      Aspirant
      May 01, 2017

      I have a AC1200 Smart WiFi router with External Antennas Model R6220.  I wanna know how to hook up my printer and my roku to this.  Sounds like a dumb question but i am having a problem getting this resolved.  Need your help.

      Thanks  Dale

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        May 02, 2017

        Hi golliday7,

         

        You can consult the respective user manual of the printer and Roku for the steps on how to connect them to the network. It is important that you know the wireless setting of the router if you are looking to connect them via wireless.

         

        Regards,


        Dexter

        Community Team