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Forum Discussion

rjonesq's avatar
rjonesq
Aspirant
Apr 17, 2017
Solved

R6220 wireless misbehaving

I have having no end of frustrations with my router. I should say that it was working perfectly for months, but suddenly these new problems have started arising.   Here are my devices: * Netgear R...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Apr 24, 2017

    Hi rjonesq,

     

    Thank you for the update. Please try re-flashing the firmware then do factory reset and see if the issue will persist when using the default configuration (without restoring your config file).

     

    Regards,

     

    Dexter

    Community Team

     

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 24, 2017

Hi rjonesq,

 

Thank you for the update. Please try re-flashing the firmware then do factory reset and see if the issue will persist when using the default configuration (without restoring your config file).

 

Regards,

 

Dexter

Community Team

 

rjonesq's avatar
rjonesq
Aspirant
Apr 24, 2017

That seems to have helped.  Here are the steps I went through.

* I downloaded the latest firmware and re-flashed it.

* I verified that this did nothing to solve the problem.

* I did a factory reset using the reset button on the back of the router.

* I let the genie set up the internet connection

* I manually configured the wireless setup

* I did not apply *any* of my other previous settings

* It looks like everything is fully connected now. I tested that I can reach the printer *and* the Netgear Genie via ethernet, 2.4GHz, and 5GHz. 

* The only thing I've notice is that Windows Homegroup computers can no longer see each other, but I assume that is a different problem to debug. As far as I can tell my connection problems have been resolved. I guess we'll never know what was causing the problem...hopefully it won't come back!

 

Thanks for the help!