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Forum Discussion
R6230 Is Constantly Losing Internet Connection, but That's Not All
For the past several weeks I have been experiencing internet drops from my router. Initially it was for very brief periods, Then stretched to hours, now it could be days. Trying to reset, I find that...
mrkellybrownjr wrote:
I decided to do a factory reset but again it will not accept my passwords or security question.
After you reset the R6230 you wipe out the answers to the security questions. You have to set the thing up from scratch.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
The first thing I do after a setup a router is to disable the "password reset" option so that I do not get that hassle. (I also ensure that I remember the password I created for "admin" login.)
Start with trying to deal with this:
For the past several weeks I have been experiencing internet drops from my router.
What happens when you see this?
WiFi dies? Wired Ethernet stops working?
What do the LEDs on the R6230 look like?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
I first want to thank you for taking time to respond to my plea for help. I understand that I did not forward enough information earlier. In retrospect I was running on emotion and usually that isn't me. Your message grounded me, so now I'll give you as much info as I can.
I don't know if there is a warning of any sort that the router is going to drop the internet connection. I only know when I get messages that I need to connect to the internet for certain functions to work, as some of the functions are "local" and don't need the internet except to send info, evals reports and alarms.
When I look at the lights on the router they are they same number and configuration as always. I always try a reboot first to see if I get lucky, (I never do), and wind up with an easy repair. When that doesn't work I move on to the next, which is when I try to do a factory reset by pressing the reset button. I wait that process through and when that does not improve the situation I go through the hard reset process.
I first turn off the router then I unplug it. After 2 minutes I plug the router back in. 2 minutes after that I turn the power back on back on. I watch as I watch as the 3rd light of the array comes on and begin flickering I also have my monitoring device, (Apple IPAD 8th Gen), turned off and disconnected. After giving each device minutes to initiate/reset I again try connecting my devices to the internet, mostly to no avail. Then I yell and cuss for about 10 minutes, (I also have diabetes so I can't kick anything, though I threaten to). Then I try to go into the app and I am often, (often, because I do manage to get in sometimes using the password I provided), denied access. This is why I do not begin with the app. I spend so much time in the anger/frustration cycle that I fall asleep. When I awake, I'm a bit calmer and can use a bit of reasoning and problem solving skill. I look to see if there is an update available. There is no modem with my network, we plug our Ethernet cable directly into the wall. I have a splitter I use running back from the router to my computer so that I can keep my desktop connected and not run wireless, as I have a security system it must manage. At this moment I am unable to open the app, as it is not accepting my password, (and I only use a few throughout all my devices, (another reason it frustrates me so).so at this exact moment I am unable to identify the issue, but I know that even when the router is not connecting, I still have internet.
I am sorry. I began this message days ago but wound up in the hospital these past days.I'm stable now, thanks, but I forgot my train of thought . I'm quite tired now, but I did not want to leave you hanging with this issue. perhaps if you'd continue asking questions I can answer them fully, I'm just so tired right now.
Thank you.