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JudyD's avatar
JudyD
Follower
May 22, 2017
Solved

R6250

I like this router and it works well with all of our devices - except one.  Hubby has an iPhone 6s Plus and cannot connect to his MLB at Bat app when on router wifi - on either 2.4G or 5G.  His MacBook Pro and my Samsung 5 connect on the 5G just perfectly.  If he takes it off wifi at home, the app opens immediately so he can check the games on TV for the day.  He able to open the app on cellular service and wifi at the grocery store.   Any suggestions? 

Apps
  • DexterJB's avatar
    DexterJB
    May 25, 2017

    Hi JudyD,

     

    1. Please try changing the wireless channel.

    2. You can also try resetting the router.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 25, 2017

    Hi JudyD,

     

    1. Please try changing the wireless channel.

    2. You can also try resetting the router.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 30, 2017

      Hi JudyD,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team