NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Justa15's avatar
Justa15
Aspirant
Feb 27, 2017
Solved

R6300 updated app lockout

Using iOS and just recieved new update. Now I cannot connect to box. How do I get it fixed. Old system did not allow me to change and now new update won't let me connect
Apps
Updated app issue
  • DexterJB's avatar
    DexterJB
    Mar 03, 2017

    Hi Justa15,

     

    Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 03, 2017

Hi Justa15,

 

Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

 

Regards,

 

Dexter

Community Team