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Forum Discussion

Aspirant

Feb 27, 2017

Solved

R6300 updated app lockout

Using iOS and just recieved new update. Now I cannot connect to box. How do I get it fixed. Old system did not allow me to change and now new update won't let me connect

Apps

Updated app issue

DexterJB
Mar 03, 2017
Hi Justa15,

Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

Regards,

Dexter

Community Team

Justa15

Aspirant

Mar 03, 2017

I did reload and just realized what I could do. i have now fixed my issue and can now connect.

DexterJB
NETGEAR Moderator
Mar 06, 2017
Hi Justa15,

Thank for the update and confirmation. Glad to know you got it working.

Regards,

Dexter

Community Team