NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R6300 will only allow one device to connect
I have a problem with most of my devices not allows to connect wirelessly to my router. I returned home from vacation and nothing could get wifi. I hard reset the router, and then the modem and router...
> [...] I hard reset the router, and then the modem and router, [...]
What, exactly, does "hard reset" mean to you? Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Read. Look for "reset". Did you
cycle the power, or reset the settings, or what?> Modem is a Motorola Surfboard SBG66580
That's a "gateway" (modem+router), not a simple modem. Before you
started "resetting" all these devices, was the SBG66580 configured as a
modem-only ("bridge mode), or was the R6300v2 configured as a wireless
access point? (Or were you cascading multiple routers, which is
generally a poor idea?)Are all your devices connected wirelessly? Have you tried connecting
anything directly to the SBG66580?> I can log in to my admin [...]
And what do you see when you do that? Any basic information might be
useful (compared with what we've seen so far). ADVANCED > ADVANCED
Home?
Modem is a Motorola Surfboard SBG66580
> [...] I hard reset the router, and then the modem and router, [...]
What, exactly, does "hard reset" mean to you? Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Read. Look for "reset". Did you
cycle the power, or reset the settings, or what?
> Modem is a Motorola Surfboard SBG66580
That's a "gateway" (modem+router), not a simple modem. Before you
started "resetting" all these devices, was the SBG66580 configured as a
modem-only ("bridge mode), or was the R6300v2 configured as a wireless
access point? (Or were you cascading multiple routers, which is
generally a poor idea?)
Are all your devices connected wirelessly? Have you tried connecting
anything directly to the SBG66580?
> I can log in to my admin [...]
And what do you see when you do that? Any basic information might be
useful (compared with what we've seen so far). ADVANCED > ADVANCED
Home?
- Thanks for your help. I contacted my ISP and confirmed it was set up as a basic modem and WiFi function disabled, so my Netgear router can function as normal, not an AP.
My ISP also reset my modem and then I did another hard reset to the router, then again to both modem and router. After that, my other devices were able to get connected. So I’m back to normal again, at least for the time being. Thanks again for the advice and support!