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Forum Discussion
R6300v2 firmware not updating
My R6300v2 router is not updating at all. It is showing Firmware Version V1.0.3.6_1.0.63CH. I have already downloaded the newest update on my PC, however when i try to browse for the file and open it...
I have never done this before. I called my internet provider (Spectrum) because my internet has been very slow since I moved a couple of months ago. They are the ones that told me that my router needs to be updated. its running at 220 mbps for download and 0.5 mbps for upload. I thought that was obvious... I have no idea what I am doing hence why I followed all of the instructions I could find. I did everything it said to do yet it still didn't work. I don't understand why. I am not tech savvy when it comes to routers and modems.
> [...] my internet has been very slow since I moved a couple of months
> ago. [...]
Do you think that your router firmware got broken in the move?
> [...] They are the ones that told me that my router needs to be
> updated. [...]
The technical term for this is "blame shifting".
> [...] its running at 220 mbps for download and 0.5 mbps for upload.
> [...]
And the speeds which you expected are ...?
(Note: "m" = "milli" = 1/1000. "M" = "mega" = 1000000.)
> [...] I don't understand why. [...]
As explained elsewhere, your router was loaded with ISP-specific
firmware (for "CHarter"), and it can't easily be loaded with (newer)
generic firmware. Dealing with this would be especially difficult for
one who is "not tech savvy when it comes to routers and modems."
Whether different router firmware would help with your actual problem
is unknown.
> [...] I followed all of the instructions I could find [...]
You didn't answer many of my questions. Look for "?", above.
Prominent among them:
> Connected to what?
Do you have a modem of some type? Is it the same one as you used
before the move?
> Have you tried connecting a computer directly to your modem (assuming
> that you have a modem)?
Blame assignment is Job One. Why fiddle with the router if the
problem is with the modem?
1.) No, it did not get broken in the move. We take special care of all of our electronic devices and other valuable items.
2.) I am not "blame shifting" at all. I called them because I thought it was a problem with my service. They informed me that the modem and service were fine and then informed me that my router very well may need an update.
3.) I don't know anything about internet speed so I dont exactly know how to answer that question. The gentleman I spoke to on the phone said my upload speed should be at 10 mbps (again I don't know if it's milli or mega in this case.)
4.) As for the "ISP- specific firmware" I have no clue what that means.
5.) My router is connected to my modem if that's what you mean.
6.) Yes I have a modem (as stated in number 5). My router is connected to said modem and no I have not tried to connect my computer to my modem because the modem does not have the extra ethernet port. My routers ethernet is connected to my TV.
7.) There are no problems with my modem as stated above, according to my internet provider.
Does this answer all of your questions?
> 1.) No, it did not get broken in the move. [...]
I asked about the firmware, not the whole router, but you might get
my point.> 2.) I am not "blame shifting" at all. [...]
I wasn't trying to suggest that _you_ were.
> [...] They informed me that the modem and service were fine and then
> informed me that my router very well may need an update.In other words, "It's not our fault; it must be your router." That'd
be the same router which was working just fine before the move. Think
about it.> [...] The gentleman I spoke to on the phone said my upload speed
> should be at 10 mbps (again I don't know if it's milli or mega in this
> case.)
"M" would make more sense. 10Mb/s might be reasonable.> 4.) As for the "ISP- specific firmware" I have no clue what that means.
It means specific to a particular ISP. In this case, Charter
Communications (https://www.spectrum.net). Presumably, your router was
provided to someone) by Charter. How you got it is irrelevant.https://en.wikipedia.org/wiki/Internet_service_provider
> 5.) My router is connected to my modem if that's what you mean.
Thanks for the detailed description of that device. Has it a maker
and model number?> Do you have a modem of some type? Is it the same one as you used
> before the move?See the second question? Here's another one: Same ISP, or different?
> [...] I have not tried to connect my computer to my modem because the
> modem does not have the extra ethernet port. [...]For test purposes, you have my permission to disconnect whatever is
connected to your (unspecified) modem, and connect a computer there. If
that solves your speed problem, then you might legitimately worry about
the router. If it doesn't, then the (now disconnected) router is not
the source of your speed problem.> 7.) There are no problems with my modem as stated above, according to my
> internet provider.Trust no one, I always say. That's why we run the experiment.