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Forum Discussion
marshun1
Apr 11, 2016Aspirant
r6300v2 problems
ive cycled my router and modem checked for updates on my router factory reset i cannot connect to my router through the IP address or routerlogin.net via my computer which is connected with a c...
- May 14, 2016
ok. service call was alright. but i can tell that this whole thread wasnt taken into consideration.
but i figured it out. its kaspersky. uninstalled it, restarted browser, BAM. i can get into routerlogin. left it logged in and reinstalled my antivirus and all is well.
reinstalled latest firmware, power cycled everything. now i'll wait to see if the wireless drops. oh yeah, changed the channel back to 6. seems to go back to auto after firmware changes
DexterJB
Apr 12, 2016NETGEAR Moderator
Hi @marshun1,
1. Have you tried using www.routerlogin.net on the wired computer instead of the IP address?
2. Were you able to confirm if you are using the correct IP for the router?
3. Since your wireless devices can access the router UI, have you tried changing the wireless channel?
4. Does the issue persist on both bands (2.4GHz and 5GHz)?
5. What is the firmware version of the router?
Regards,
Dexter
Community Team
marshun1
Apr 18, 2016Aspirant
1. yes. the computer is hard wired to the router.
2. yes ive confirmed the ip of the router
3. why would adjusting the wireless channel have any affect on why my hard wired computer cant log into the router? but yes i always take it off auto and put it on channel 6
4. it doesnt matter what band i use. the results are still the same
5. firmware is V1.0.4.2_10.0.74
ive still worked on this and once in a while it seems like power cycling works. its completely random.