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Forum Discussion

RKobe's avatar
RKobe
Aspirant
Jan 16, 2021

R6350 AC1750 can’t connect to internet

I recently bought the R6350/AC1750 router at first I was able to connect to get it working just fine. Then the next day it would not connect to the internet. I would reset the modem and router like I ...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Jan 17, 2021

What modem do you have? 

What firmware is on the router?

  • RKobe's avatar
    RKobe
    Aspirant
    Jan 17, 2021
    The modem is from COX cable and I have reset the router back to factory setting just like it was straight out of the box.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 17, 2021

      which modem is it from cox?

      • RKobe's avatar
        RKobe
        Aspirant
        Jan 17, 2021
        I’m not sure. I’m not at my father in law’s house to see. I know it stands straight up. And has the telephone also. They said COX just replaced it about 6 months ago