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Forum Discussion

RKobe's avatar
RKobe
Aspirant
Jan 16, 2021

R6350 AC1750 can’t connect to internet

I recently bought the R6350/AC1750 router at first I was able to connect to get it working just fine. Then the next day it would not connect to the internet. I would reset the modem and router like I ...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Jan 17, 2021

What modem do you have? 

What firmware is on the router?

RKobe's avatar
RKobe
Aspirant
Jan 17, 2021
The modem is from COX cable and I have reset the router back to factory setting just like it was straight out of the box.
  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 17, 2021

    which modem is it from cox?

    • RKobe's avatar
      RKobe
      Aspirant
      Jan 17, 2021
      I’m not sure. I’m not at my father in law’s house to see. I know it stands straight up. And has the telephone also. They said COX just replaced it about 6 months ago
      • plemans's avatar
        plemans
        Guru - Experienced User
        Jan 17, 2021

        so its your father in law doing all this?

        You're not actually doing it?