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TechLady's avatar
TechLady
Aspirant
Jul 24, 2016
Solved

R6400 AC1750 Smart WiFi Router -- Router update failed

Current version V1.0.1.6_1.0.4  New version V1.0.1.12_1.0.11               (Windows 8)  Several failures. Initiated update from Genie. Then followed instructions to log into router, go to Advanced/A...
SueQKY's avatar
SueQKY
Guide
Aug 08, 2016

My update failed- but not in this same way.  I downloaded the update when it showed as available in the NetGear Genie. The update downloaded without a problem.  it was not until several days ago that one of my devices wasn't connecting as it had been. Because the microcell had all lights constant except receiving signal from my modem, I chose to contact my ISP.  After escalating the tech support level, (and moving up to the 3rd technician) it was determined that the new firmware version (1.0.1.12_1.0.11) was the problem. Returning to the previous install of v1.0.1.6_2.1.38.1 rectified the problem. Nothing on the update indicated that it is a beta version release... comments? 

Thanks.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 10, 2016

Hi SueQKY,

 

1. May I know if you did a factory reset after updating to the latest firmware version? If not, we recommend doing so. You may find the link below helpful.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

2. Is port forwarding configured for the Microcell?

 

Regards,

 

Dexter

Community Team

  • SueQKY's avatar
    SueQKY
    Guide
    Aug 10, 2016

    Hi-

    1.To be accurate, the update was actually downloaded and working well, several weeks back when I first saw the notification.  No, I didn't do a factory reset, only entered any configuration info it was missing as I progressed back into normal usage.  Friday morning I had a pop-up window on my mobile asking for my router channel password. I didn't enter it, because all had been working well up to that moment, and instead, after several attempts at just reconnecting, rebooted the mobile. At that point, the router reconnected the mobile to the ISP connection as per normal, without a re-enter of a password. It was after that when I found I had No Service for the cell - due to no signal to the microcell. Hmmmmm-

    2. Am not savvy enough just yet to know whether the device is set to port forwarding or not. I'm sure I'll learn all about it now that you've mentioned that possibility!

    Thanks.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 11, 2016

      Hi SueQKY,

       

      We highly recommend doing a factory reset after a firmware update then reconfiguring the router. The Microcell should reconnect without a problem not unless there are additional settings required by your ISP.

       

      Regards,

       

      Dexter

      Community Team

      • SueQKY's avatar
        SueQKY
        Guide
        Aug 13, 2016

        TY- the microcell connection interruption recurred yet again. I thought I had taken care of the password compromise issue involving the R6400 back when informed about it, but apparently had not.  I reinstalled the firmware update, reset the router, then re-entered all the necessary configuration info as needed, including new passwords.  All seems to be working well at this point.  Not sure if this question is addressed in a different thread, which I'll check on - how often do you routinely change the password on your router/channels?

        Thanks!