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TechLady's avatar
TechLady
Aspirant
Jul 24, 2016
Solved

R6400 AC1750 Smart WiFi Router -- Router update failed

Current version V1.0.1.6_1.0.4  New version V1.0.1.12_1.0.11               (Windows 8)  Several failures. Initiated update from Genie. Then followed instructions to log into router, go to Advanced/A...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 10, 2016

Hi SueQKY,

 

1. May I know if you did a factory reset after updating to the latest firmware version? If not, we recommend doing so. You may find the link below helpful.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

2. Is port forwarding configured for the Microcell?

 

Regards,

 

Dexter

Community Team

SueQKY's avatar
SueQKY
Guide
Aug 10, 2016

Hi-

1.To be accurate, the update was actually downloaded and working well, several weeks back when I first saw the notification.  No, I didn't do a factory reset, only entered any configuration info it was missing as I progressed back into normal usage.  Friday morning I had a pop-up window on my mobile asking for my router channel password. I didn't enter it, because all had been working well up to that moment, and instead, after several attempts at just reconnecting, rebooted the mobile. At that point, the router reconnected the mobile to the ISP connection as per normal, without a re-enter of a password. It was after that when I found I had No Service for the cell - due to no signal to the microcell. Hmmmmm-

2. Am not savvy enough just yet to know whether the device is set to port forwarding or not. I'm sure I'll learn all about it now that you've mentioned that possibility!

Thanks.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 11, 2016

    Hi SueQKY,

     

    We highly recommend doing a factory reset after a firmware update then reconfiguring the router. The Microcell should reconnect without a problem not unless there are additional settings required by your ISP.

     

    Regards,

     

    Dexter

    Community Team

    • SueQKY's avatar
      SueQKY
      Guide
      Aug 13, 2016

      TY- the microcell connection interruption recurred yet again. I thought I had taken care of the password compromise issue involving the R6400 back when informed about it, but apparently had not.  I reinstalled the firmware update, reset the router, then re-entered all the necessary configuration info as needed, including new passwords.  All seems to be working well at this point.  Not sure if this question is addressed in a different thread, which I'll check on - how often do you routinely change the password on your router/channels?

      Thanks!

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Aug 14, 2016

        Hi SueQKY,

         

        Good to know everything is working fine.

         

        If you are referring to the WiFi password, there is no specific time on how often you should change it for as long as you make sure that it is only you or the people/devices you have authorized to connect to your network that have the information.

         

        Regards,

         

        Dexter

        Community Team