R6400 drops connection then can't remember its password to reconnect

Question

I just started having an issue with my iPhone and iPad dropping off network then receive a password not valid error. I went to the automated helper and found there's been a firmware update. I then went to the nighthawk app followed instructions to update firmware, and receive a "firmware check error" I have been trying to fix this for 4 hours with no luck. Is there something I missed or is there another isssue?

Please advise Thank you

Anne Marie

FURRYe38 · Answer

Try this first:
Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
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Also FYI:
https://community.netgear.com/t5/Nighthawk-with-WiFi-7-BE/NOTICE-Apple-and-iOS-17-WiFi-Connectivity-Issues/td-p/2351180/jump-to/first-unread-message

michaelkenward · Answer

AMZ57&nbsp;wrote:
I went to the automated helper and found there's been a firmware update.

A few things there, the automated helper is famously unreliable. I can miss updates for various reasons.
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Try this:
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How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
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R6400 drops connection then can't remember its password to reconnect

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