NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R6400 Failed Firmware Update-Corrupt
I have a R6400 AC1750 router. While attempting to update to the latest firmware version, the update failed. Now my routers internet light constantly flashes amber and the power light doesn't come on, ...
- I contacted Netgear support to get a RMA # so I could get a warranty replacement. Before receiving my RMA #, the support agent had me troubleshoot several different ways in an attempt to communicate with the router. After about 1 hour on the phone I got the RMA and now have a warranty replacement in my possession. Just a FYI, the troubleshooting was free of charge and I only had to pay shipping cost for the replacement, $17 for advanced shipping method, this covers shipment to you and shipping of the defective unit back to them.
TheEther So I tried the firmware update again following the instructions exactly as stated. However, the power light never illuminates. The only light that is illuminated is the LAN 1 which is where my Ethernet cord is plugged in from my PC. I have tried this at least 8 times now and I receive the same message each time "Unable to get responses from server." I used the latest firmware file downloaded from Netgears website for my exact model. Enabled TFTP per your other link and have tried third party TFTP programs. I can not connect with this router in any way whatsoever. Thinking about getting a warranty replacement since I'm still within the 1-year period. VE6CGX DexterJB
Then starting RMA process is a good idea or if you want to learn about bricked router to increase knowledge about routers spending some time will be only benefitial to your. Here is my suggestion if you care to carry out. Disconnect every thing from router and power off. Leave it for 24 hours. This is to discharge any residual DC power inside the router. Now the router will be cold and dead. Then press and holding down the reset button power up the router >> when LED lights start blinking >> release reset button >> wait at least good 5 minutes. Now what is the indication of router LED lights? Is it booted up and ready or some light is blinking. If so which light? Rule of thumb is you never flash firmware using wireless for obvious reason. Something glitched while updating firmware causing this mess. I often log into router wirelessly to change something in router set up but never flash firmware using wireless connection. Wish you good luck!