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R6400 firmware V1.0.1.20_1.0.16 GUI V1.0.1.20_2.1.38.1 Netgear Genie won't log in
So, Netgear support won't talk to me since my router is more than 90 days old... Nice! After the last firmware upgrade, Netgear Genie will not log into OpenDNS for Parental Controls. I can log in...
The older version of Netgear Genie did not help. It was the firmware.
I rolled back the firmware to version 18 and everything works fine.
There is certainly a problem with version 20 firmware.
Hi IndianaMark,
1. Please make sure you have done a factory reset on the router after the firmware update. The link below mat help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
2. Please try logging in using another device (iOS, Android, another computer).
3. Please make sure you are able to login to https://netgear.opendns.com/sign_in.php
Regards,
Dexter
Community Team
As I mentioned before..,. I have done a factory reset. I have re-downloaded NetGear Genie. I have restarted everything, in the correct order. I can log into netgear.opendns.com Doesn't the message from the Opendns guys saying I'm logged in mean anything!!! Dexter, I appreciate your help, however I have posted that I have done all those things. I just can't log into the opendns via Parental Controls using Netgear Genie. The OpenDNS guys believe it is a problem with your GUI. Did you read their reply? I see in other forums that others are having the same issue. Should I try to rollback my firmware update? Thanks.
Hi IndianaMark,
1. Please try installing the previous version of the NETGEAR Genie program linked below.
http://files.netgear-support.com/go/?a=d&i=REeKS6fjPn
2. If the issue persists, please try using the previous firmware for isolation.
Regards,
Dexter
Community Team
The older version of Netgear Genie did not help. It was the firmware.
I rolled back the firmware to version 18 and everything works fine.
There is certainly a problem with version 20 firmware.