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R6400 Internet Connectivity Dropping but Internet Light Remains White
Hello everyone, I bought a R6400 router about 4 months ago and have been pleased with the results overall - until a couple days ago. Our internet has recently begun having intermittent connectivi...
Hi kyguy8,
1. What is the exact firmware version of the router?
2. Please try pinging a website straight from the wall patch and check if it will yield the same results.
3. Does the issue persist on both your wired and wireless devices?
4. If yes, you can try changing the MTU values and see if it helps. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/19863
http://kb.netgear.com/app/answers/detail/a_id/25675
5. You can also try re-flashing the firmware then do a factory reset.
Regards,
Dexter
Community Team
Hi kyguy8,
1. What is the exact firmware version of the router?
2. Please try pinging a website straight from the wall patch and check if it will yield the same results.
3. Does the issue persist on both your wired and wireless devices?
4. If yes, you can try changing the MTU values and see if it helps. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/19863
http://kb.netgear.com/app/answers/detail/a_id/25675
5. You can also try re-flashing the firmware then do a factory reset.
Regards,
Dexter
Community Team