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Forum Discussion
megden
Mar 31, 2017Follower
R6400 Router 2.4ghz not working, but 5ghz is fine
Purchased Router and installed Dec 2016. Has worked fine until 3 weeks ago when 2.4ghz kept dropping internet. I have reset the router, rebooted, restored to factory default settings, tested my mod...
- May 17, 2017
Hi kywest,
You can try re-flashing the firmware of the router then do factory reset. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
Q-for-Real
Mar 31, 2017Aspirant
Exact same problem. Had the router for about a year and no problems. Yesteday the 2.4ghz stopped working. While doing my own initial trouble shooting, I updated the firmware (hoping that was the issue) to 1.0.1.20 and that didn't fix it. All of my devices can see it (mac, pc, iPhone, XBox, HP printer), but not connect (won't resolve an IP address). All of the 5ghz capable devices work just fine on the 5ghz network. I've read most of R7000 thread and have done the factory resets, manually entered all settings again, used the reset button on the back, used the WiFi button on top, tried the guest 2.4ghz network (didn't work), dropped the speed to 54Mbps, tried all the manual channels, tried using no security encryption. NOTHING WORKS.
DexterJB
Apr 04, 2017NETGEAR Moderator
Hi megden and Q-for-Real,
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
- kywestMay 06, 2017Aspirant
Hi. I am having the same issue and have to reconnect my smart TV almost every day.
- DexterJBMay 11, 2017NETGEAR Moderator
Hi kywest,
1. What is the firmware version of the router?
2. Does the issue persist on your other wireless devices?
3. Does the issue persist whether you have the TV connected to the 2.4GHz or 5GHz?
4. Have you tried changing the wireless channel?
5. Have you tried resetting the router?
Regards,
Dexter
Community Team
- kywestMay 13, 2017Aspirant
1. FIrmware = V1.0.1.22
2. It also happens for wifi printer. And so then I moved to wired connection, but I have to re-set that almost daily.
3. They are both named the same, so i dont know if it even connects to the 5 GHz
4. Yes
5. Yes
Thanks
Kris