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Forum Discussion

megden's avatar
megden
Follower
Mar 31, 2017
Solved

R6400 Router 2.4ghz not working, but 5ghz is fine

Purchased Router and installed Dec 2016.  Has worked fine until 3 weeks ago when 2.4ghz kept dropping internet.  I have reset the router, rebooted, restored to factory default settings, tested my mod...
2.4ghz
Firmware
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 04, 2017

Hi megden and Q-for-Real,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

kywest's avatar
kywest
Aspirant
May 06, 2017

Hi.  I am having the same issue and have to reconnect my smart TV almost every day.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 11, 2017

    Hi kywest,

     

    1. What is the firmware version of the router?

    2. Does the issue persist on your other wireless devices?

    3. Does the issue persist whether you have the TV connected to the 2.4GHz or 5GHz?

    4. Have you tried changing the wireless channel?

    5. Have you tried resetting the router?

     

    Regards,

     

    Dexter

    Community Team

    • kywest's avatar
      kywest
      Aspirant
      May 13, 2017

      1. FIrmware = V1.0.1.22

      2. It also happens for wifi printer.  And so then I moved to wired connection, but I have to re-set that almost daily.

      3. They are both named the same, so i dont know if it even connects to the 5 GHz

      4. Yes

      5. Yes

      Thanks

      Kris

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        May 23, 2017

        Hi kywest,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team