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megden's avatar
megden
Follower
Mar 31, 2017
Solved

R6400 Router 2.4ghz not working, but 5ghz is fine

Purchased Router and installed Dec 2016.  Has worked fine until 3 weeks ago when 2.4ghz kept dropping internet.  I have reset the router, rebooted, restored to factory default settings, tested my mod...
2.4ghz
Firmware
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 11, 2017

Hi kywest,

 

1. What is the firmware version of the router?

2. Does the issue persist on your other wireless devices?

3. Does the issue persist whether you have the TV connected to the 2.4GHz or 5GHz?

4. Have you tried changing the wireless channel?

5. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 23, 2017

    Hi kywest,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • kywest's avatar
      kywest
      Aspirant
      May 26, 2017

      Thanks.  I hadnt had a chance to follow the steps and it resovled on its own.  I will keep this information for the future should it happen again.

      Really apprecaiate your help.