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Forum Discussion
megden
Mar 31, 2017Follower
R6400 Router 2.4ghz not working, but 5ghz is fine
Purchased Router and installed Dec 2016. Has worked fine until 3 weeks ago when 2.4ghz kept dropping internet. I have reset the router, rebooted, restored to factory default settings, tested my mod...
- May 17, 2017
Hi kywest,
You can try re-flashing the firmware of the router then do factory reset. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
DexterJB
Jun 06, 2017NETGEAR Moderator
Hi Ron3184,
1. Does the issue persist on all your devices that can connect to the 2.4GHz?
2. Have you tried changing the wireless channel?
3. Are your devices able to connect to the network but are unable to go online or they won't connect at all?
Regards,
Dexter
Community Team