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PowellRS's avatar
PowellRS
Follower
Oct 25, 2016
Solved

R6400 Router 5G AP not working

My 5G AP has stopped. I have reset by removing power and paperclip in back. SSID is enabled, (I have turned this on and off with no effect) Region shows North America, Channel is 149 (I have chan...
Troubleshooting
  • leesiegel's avatar
    leesiegel
    Dec 05, 2016

    I managed to figure it out after a while. For some reason, the 5G was simply turned off, and I couldn’t find a way to turn it on via ythe NetgearGenie that was downloaded to my PC from the time I purchased the router. However, when I signed into the web-based Netgear Genie, I found the control to turn 5G radio on and did so. Then I reconnected my Roku and phone to 5G from the 2.4G.

     

    Thanks for the advice.

     

    Lee

Retired_Member's avatar
Retired_Member
Oct 25, 2016

 try this

 

read the manual regarding 2nd button from the right top front, this may been pushed by accident, it should effect both bands which is strange that only 5g is off

 

 

or Push reset Until Power LED flashes, use default settings on router label...still bad replace it.

  • leesiegel's avatar
    leesiegel
    Aspirant
    Dec 01, 2016

    When I first got my router, both 5G and 2.4G lights were on. Then 5G stopped working (the light is out and I can see Netgear70-5G on my phone, just Netgear70 (which is the 2.4G).

     

    I have powered the router on and off. I have reset as recommended above. And I also tried turning the wireless light on and off. Still no 5G.

     

    Please help. I have a lousy cell connection at home and depend on 5G wifi calling. My call quality went to hell when the phone (Android Samsung Galaxy S7) started using 2.4G

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 05, 2016

      Hi leesiegel,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter

      Community Team

      • leesiegel's avatar
        leesiegel
        Aspirant
        Dec 05, 2016

        I managed to figure it out after a while. For some reason, the 5G was simply turned off, and I couldn’t find a way to turn it on via ythe NetgearGenie that was downloaded to my PC from the time I purchased the router. However, when I signed into the web-based Netgear Genie, I found the control to turn 5G radio on and did so. Then I reconnected my Roku and phone to 5G from the 2.4G.

         

        Thanks for the advice.

         

        Lee