NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PowellRS's avatar
PowellRS
Follower
Oct 25, 2016
Solved

R6400 Router 5G AP not working

My 5G AP has stopped. I have reset by removing power and paperclip in back. SSID is enabled, (I have turned this on and off with no effect) Region shows North America, Channel is 149 (I have chan...
Troubleshooting
  • leesiegel's avatar
    leesiegel
    Dec 05, 2016

    I managed to figure it out after a while. For some reason, the 5G was simply turned off, and I couldn’t find a way to turn it on via ythe NetgearGenie that was downloaded to my PC from the time I purchased the router. However, when I signed into the web-based Netgear Genie, I found the control to turn 5G radio on and did so. Then I reconnected my Roku and phone to 5G from the 2.4G.

     

    Thanks for the advice.

     

    Lee

leesiegel's avatar
leesiegel
Aspirant
Dec 01, 2016

When I first got my router, both 5G and 2.4G lights were on. Then 5G stopped working (the light is out and I can see Netgear70-5G on my phone, just Netgear70 (which is the 2.4G).

 

I have powered the router on and off. I have reset as recommended above. And I also tried turning the wireless light on and off. Still no 5G.

 

Please help. I have a lousy cell connection at home and depend on 5G wifi calling. My call quality went to hell when the phone (Android Samsung Galaxy S7) started using 2.4G