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PowellRS's avatar
PowellRS
Follower
Oct 25, 2016
Solved

R6400 Router 5G AP not working

My 5G AP has stopped. I have reset by removing power and paperclip in back. SSID is enabled, (I have turned this on and off with no effect) Region shows North America, Channel is 149 (I have chan...
Troubleshooting
  • leesiegel's avatar
    leesiegel
    Dec 05, 2016

    I managed to figure it out after a while. For some reason, the 5G was simply turned off, and I couldn’t find a way to turn it on via ythe NetgearGenie that was downloaded to my PC from the time I purchased the router. However, when I signed into the web-based Netgear Genie, I found the control to turn 5G radio on and did so. Then I reconnected my Roku and phone to 5G from the 2.4G.

     

    Thanks for the advice.

     

    Lee

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 05, 2016

Hi leesiegel,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team

leesiegel's avatar
leesiegel
Aspirant
Dec 05, 2016

I managed to figure it out after a while. For some reason, the 5G was simply turned off, and I couldn’t find a way to turn it on via ythe NetgearGenie that was downloaded to my PC from the time I purchased the router. However, when I signed into the web-based Netgear Genie, I found the control to turn 5G radio on and did so. Then I reconnected my Roku and phone to 5G from the 2.4G.

 

Thanks for the advice.

 

Lee

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 05, 2016

    Good to know you got it working.