R6400 signal drop off

Hey gang, I'm using the R6400 and am having signal issues where I will get frequent slow downs- enough to cause my requests to time out. Does not seem to matter what I'm doing with it. Even if I'...

Troubleshooting

DexterJB
Jan 25, 2017
Hi starro01,

1. What is the firmware version of the router?

2. Have you done a factory reset after updating the firmware? If not, we recommend doing so. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Does the issue persist on the your wired devices as well? If yes, you can try changing the MTU. Check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

4. You can also try changing the channel. It is best to use a WiFi analyzer to check for the best channel available in the area. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/23783

Regards,

Dexter

Community Team

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R6400 signal drop off