NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Olivier21's avatar
Olivier21
Follower
Sep 10, 2017
Solved

R6400 trouble connecting printer

MacBook OS Sierra

Printer Brother HL-1430

 

Neatgear USB Control Center does not show the printer name only Printer - - and is able to connect. After connecting is states 'Mannually connected to MacBook'. Nevertheless the printer is offline, so the router does not activate the printer. After manually activating the printer it still states the printer is offline.

The Firewall is off, the printer USB cable is working correct what cann it be more?   

Installation
  • DexterJB's avatar
    DexterJB
    Oct 10, 2017

    Hi Olivier21,

     

    1. Please try removing and adding the printer on your Mac.

    2. If the issue persists, please try uninstalling and re-installing the USB Control Center.

    3. Does the issue persist on your other computers?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 10, 2017

    Hi Olivier21,

     

    1. Please try removing and adding the printer on your Mac.

    2. If the issue persists, please try uninstalling and re-installing the USB Control Center.

    3. Does the issue persist on your other computers?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 15, 2017

      Hi Olivier21,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team