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TomCat57's avatar
TomCat57
Follower
Mar 29, 2021

R6400 trying for two months to buy extended warranty without success.

Bought the router new and registered it on Dec 27, 2020 and in Jan 2021 recieved an email to purchase "pro support extended warranty". Been trying for 2 months with no success, site says "unavailable for this model". Not a good sales or customer retension strategy. Been using Netgear over 17 years, first router was 108 mbs and never had problems with any of their products, but in light of the less than stellar desire to provide what they recomended I will start looking at alternatives.

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    May 19, 2021

    Hi TomCat57,

     

    We are sorry to hear about your experience with the product and services. Were you able to get a screenshot of the error message when you tried purchasing the extended warranty? If yes, please DM it to us. Also, have you contacted our Support team when you encountered the issue last January?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

    Oliver

    Community Team