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PabloPicasso's avatar
PabloPicasso
Tutor
May 13, 2018
Solved

R6400 V2 dropping internet after longer lack of activity

Hi!   I have 6400v2 with V1.0.2.52_1.0.39 firmware. (which was upgraded during my usage). But since the beginning I have a problem with the device,  mainly it's turning off the internet after lon...
Troubleshooting
  • PabloPicasso's avatar
    PabloPicasso
    Sep 30, 2018

    Hi all,

     

    hint for others, as suggested by michaelkenward, resetting to factory defaults after firmware upgrade solved the problem.

    Thanks all!

PabloPicasso's avatar
PabloPicasso
Tutor
May 13, 2018

Hi!

Leds  look normaly, wifi leds are blinking as normal. I haven't tried reset to factory defaults. 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 14, 2018

Can other devices connect to the wifi during this alleged dead periods?

 

If the LEDs look right when the internet appears to be "down", maybe the problem is at the receiving end, the computer.

 

Check that your PC does not have Windows (?) settings that send devices to sleep.

 

 

  • PabloPicasso's avatar
    PabloPicasso
    Tutor
    May 14, 2018

    Hi!

     

    thanks for answering. No they cannot, all devices have same problem. I've checked with 2 smartphones and 3 laptops. 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 23, 2018

      Hi PabloPicasso,

       

      As suggested by michaelkenward, a factory reset is recommended after a firmware update. That's something you can try.

       

      Regards,

       

      Dexter

      Community Team