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lisabeth's avatar
lisabeth
Follower
Dec 29, 2016
Solved

R6400 WiFi not working

I purchased this Motorola Router on 11/24/16.  No longer connecting to the WiFi.  It's been a nightmare!  First my ISP said it was the modem.  Replaced that, still no WiFi.  Then they said it was the...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi Scolb64,

     

    1. Please make sure you are able to go online when connected straight to the modem.

    2. Please make sure you have gone through the setup procedure after resetting the router to the factory defaults.

    3. Make sure that the 2.4GHz and 5GHz LED's are lit on the router. If not, press the WiFi on/off button on the router for 2 seconds.

    4. Make sure that your devices are able to detect and connect to the router's wireless network

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 02, 2017

Hi lisabeth,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team