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R6400/AC1750 randomly disconnecting
I just got my new router last night and immediately started having problems. First, I was attempting to migrate my chromecast devices over to the network and each time I tried to reset the chrome...
Hi stargazer01,
You can try changing the wireless channel and/or the mode for the 5GHz band on the router and see if the issue persists.
Regards,
Dexter
Community Team
01. I cannot directly wire any computer in my house bc they all lack ethernet ports. I do know the router goes through an entire power cycle at least once, and often twice. The modem was previously connected to Apple's Airport and there was never such a problem
02. This was the firt thing I tried.
03. I tried this last night and it seemed to fix the issue as I was connected most the day. Didn't want to go back to the immediate last version (101-12) because I learned about some security scare dated November or December. Flashed -18 again. I re-introduced all my devices. Seemed good until I was watching videos later in the evening. Then it re-started itself. Had to wait 5 mins as it went through three different cycles.
Searching around I've noticed this router allows me to flash third party firmware. Might this prove a solution? Or might I flash back to a previous firmware without exposing myself to the security problem?
Hi stargazer01,
We highly recommend having a wired connection when flashing the firmware to make sure that the connection will be stable. You can also try changing the wireless channel. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23783
Regards,
Dexter
Community Team
ok DexterJB , I'll try again if I can find a computer to borrow with ethernet.
I've changed the channels anyways. Seems not to have made a difference.
I did realize I had the ability to answer one of your previous questions: I have a smartthings hub connected to the router and it loses connection every time the router reboots. It seems the router needs to at least ccle three times before coming fully online again.
Does the new information about the problem with the wired affect your diagnosis?
Hi stargazer01,
1. Are you saying that the router reboots on its own?
2. Yes, because it might be an issue with the MTU value if the wired connection is affected or possibly a simple cable issue.
Regards,
Dexter
Community Team
1. Yes. It reboots as if I cut the power on it. It will try to come online once, lights indicate all is clear for two seconds then it shut itself off again, trys twice, usually needing a third time before it's fixed.
2. The MTU value is an interesting suggestion. Is there a way for me to test if this is the problem? I doubt it's a cord issue because the same cord was running to the last router just fine.
I have noticed my internet as I use it on the computer seems a lot slower than compared to the last router. I haven't run speed test for comparison: the tool in the Genie app just remains blank and gives me no information.
So it's happening less frequently than it was for no apparent reason. Now maybe just once a day. I noticed that it would frequently happen when I tried to cast to a chromecast audio (though also happened when I was just watching a video regardless of the state of the chromecast). Turned out some people online had this problem where chromecast devices were causing the router to reboot (NOT any netgear router). So I followed directions and moved the chromecast off the 5Ghz band and on to 2.5Ghz. It's hasn't been long enough to tell whether this was the solution to my problem (chromecast was working fine on my other router at 5Ghz). But I'll wait and see if the router reboots itself again over the next couple days