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raugustus1's avatar
raugustus1
Tutor
Sep 16, 2021

R6400V2 after upgrading to firmwareV1.0.4.118_10.0.90 continually get This site can't be reached

Whenever I go to a site that I have not visited before I temporarily get the screen "this site can't be reached" check spelling etc.  Usually after a pause it does load the site but sometimes I have ...
Firmware
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Sep 16, 2021

we've seen it across multiple product lines on that latest firmware. 

I'd downgrade the firmware a version. Then disable auto-updates and wait for the next one. 

    • raugustus1's avatar
      raugustus1
      Tutor
      Sep 17, 2021

      I saw yesterday that V1.0.4.120_10.0.91 was available, so I upgraded to it.  This new version DID NOT appear to fix the problem. 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Sep 17, 2021
        raugustus1 wrote:

        I saw yesterday that V1.0.4.120_10.0.91 was available, so I upgraded to it.  This new version DID NOT appear to fix the problem. 

        You don't say which "the problem" has hit you – there have been reports of different issues – so, beyond your first message, it is hard to tell what you are doing and what happens or if you have tried any of the suggestions in those messages.

         

        Did you reset the router to factory settings after the firmware flash?

        New firmware sometimes introduces changes that are not compatible with the old configuration.

        So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

         

        You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.

         

        You could even try restoring the settings even if the new firmware has fixed the problems, but be prepared for the restore to also bring back your problems.