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Forum Discussion
R6400v2 cannot connect to 2.4ghz, can connect to 5ghz
Just bought a R6400v2 and I can connect to the 5ghz band just fine, but cannot connect to the 2.4ghz band at all. I've tried to connect with my iPhone 10, Macbook, Lenovo Thinkpad, and Nest Thermosta...
Have you tried simply downgrading the firmware a version?
Maybe the one you're on has issues.
Same issue existed before I upgraded the firmware. Not sure what that version was, but fairly certain it was the firmware prior to the most current. I'll try flashing that firmware but am skeptical that is the fix.
EDIT: Can confirm, I downgraded one version of the firmware, still same problem.
Hi wolfe336,
Welcome to NETGEAR Community!
We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
- Can I just DM you? Rather not put that information on a public forum post
