NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R6400v2 connected to CM1000 modem on comcast 1200mbps, only getting 500-600mbps
My PC is wired to the router, I'm not using wifi for these issues. I've had this router for a while now, and up until about 2 months ago I was using it with a fiber internet connection that was 1...
2 things to try.
1. make sure ipv6 is enabled and try it
2. if you didn't after changing plans, try a factory reset on the router. Make sure to leave qos, access control, traffic monitoring, and parental controls all disabled
You can also try downgrading the firmware a version or 2 and seeing if that'll help.
Firmware version is V1.0.4.128_10.0.104 and I did do a factory reset, to no effect. IP6 is currently enabled. And the router has both a LAN and WAN ip6 address. And I also did try a factory reset which didn't seem to have any effect. And all of those extra features are turned off. And I suppose I already tried a firmware downgrade since the firmware was out of date when I first tried using it. And I did a factory reset after i upgraded the firmware.
The router is more or less in a default state right now. IP6 being about the only thing I had to change after the reset.
I would talk to comcast customer service
I was, although they didn't come up with anything useful. I honestly don't think it has anything to do with them since the modem gives the correct speed when my PC is plugged into it. It's only giving slower speed when the router was plugged into the modem.
Although it's moot at this point. I returned it and picked up a modem/router combo which seems to be working fine.