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Forum Discussion
Gesh
Aug 22, 2023Tutor
R6400v2 drops wifi connected device
Hi guys, I have this router from 2018 and recently I started to have issues like every 1-2-3 days some of my wifi devices lose their connection with the network. After that if I try to connect them...
michaelkenward
Aug 22, 2023Guru - Experienced User
Gesh wrote:
There is no such device, my router is directly connected to ISP switch in the basement of your building.
One of those. That makes it hard, if not impossible, to diagnose what is happening. There aren't many people here familiar with those networks.
They all do their own thing and don't behave in the same way as a modems or ONT. It is really down to the people who run the system to tell you how best to connect things to it.
Gesh
Aug 22, 2023Tutor
I really can not understand what you mean? How it is possible that device which provides me actual internet could be the problem that my WIFI devices is disconnecting my device?
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.
- michaelkenwardAug 22, 2023Guru - Experienced User
Gesh wrote:
How it is possible that device which provides me actual internet could be the problem that my WIFI devices is disconnecting my device?
If the device that provides you the Internet is a modem/router, then this can clash with a router that someone adds to the network. They then have two routers and that can disrupt wifi connections. This issue comes up here often, almost on a daily basis.
In your case, you do not have a modem/router that you can describe, so it is anybody's guess as to what is going on. "Campus" networks like yours rarely appear here. Who knows what is going on at the other end of the connection?
So, I am in no position to diagnose what is happening at your end.
I don't understand most of this bit:
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.It does not seem to have much to do with the subject of your first message "R6400v2 drops wifi connected device".
What do the LEDs on the router show when this happens?
- GeshAug 22, 2023Tutor
So I could assure that 99% there is no problem with ISP device - it is switch without wifi capabilities 6 floors below me.
My local netowrk is not in the same network with it.
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.It does not seem to have much to do with the subject of your first message "R6400v2 drops wifi connected device".
Problem is exactly what I added as a title and as a description in last item - r6400 disconnect some of connected WIFI devices and they are not being able to be connected once again until reboot of router.What do the LEDs on the router show when this happens?
I don`t remember but nothing unusual I believe, I will have to make a photo next time when it happens for more details
- michaelkenwardAug 22, 2023Guru - Experienced User
Gesh wrote:
So I could assure that 99% there is no problem with ISP device - it is switch without wifi capabilities 6 floors below me.
It is not wifi from the IPS device that matters. If that device is a router, then it will probably be handling the IP addresses of the devices on your network, wifi and wired.
If that happens, your wifi devices can lose their connection.
That is the best way to think of it. The router does not "drop" connected devices. It may lose the signal or something else may be going on.
Hence the question about the LEDs.
don`t remember but nothing unusual I believe, I will have to make a photo next time when it happens for more detailsTry looking at them. You could also see if the router's logs contain any useful details.
I know it is tempting to scream "router" whenever something goes wrong. It is often something completely different. That is why you will be asked all sorts of questions that you may consider to be irrelevant. They are actually based on seeing the many questions that arrive here.