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R6400v2 erasing logs on restart
Hello, I am running into an issue were every three to four days I have to restart my netgear R6400v2 (firmware version V1.0.4.128_10.0.104) in order to connect anything. I'd like to troubleshoot thi...
I restart the router as a general tech support trick (restart each possible device that could be the cause of the problem).
When I say it refuses connection, I mean I can see the SSDIs but selecting either does not result in connection. Most of the devices it just attempts to connect several times before quiting. Cell phones display a ip configure error but with no other information. No other device show any error messages.
The modem is a netgear cm500. Restarting it, while keeping the router on, does not fix the issue, only restarting the router does so I'm fairly sure it's something with the router.
When I say it refuses connection, I mean I can see the SSDIs but selecting either does not result in connection. Most of the devices it just attempts to connect several times before quiting. Cell phones display a ip configure error but with no other information. No other device show any error messages.
The modem is a netgear cm500. Restarting it, while keeping the router on, does not fix the issue, only restarting the router does so I'm fairly sure it's something with the router.
drewcook502 wrote:
I restart the router as a general tech support trick (restart each possible device that could be the cause of the problem).
There's another general support trick for routers, return it to default settings and set it up from scratch.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset.
Do it when your router is behaving normally and you can access the browser graphical user interface (GUI).
With luck, your problem will go away after the reset.
You could then try restoring the settings, but be prepared for that to bring back your problem. At least you would then know that the reset fixed it.
If the reset didn't fix the problem, you can restore the settings.
- If I'm going to have to go nuclear and do a full factory reset, I'd rather just trash the router and get a different brand.
Does anyone have any idea on how I can access the logs or save them so I can access them after a restart to try and get some more information before I trash it and swear off netgear forever?
drewcook502 wrote:
If I'm going to have to go nuclear and do a full factory reset, I'd rather just trash the router and get a different brand.Good luck with that. I have yet to see any brand that does not advise a reset as a troubleshooting move/
Does anyone have any idea on how I can access the logs or save them so I can access them after a restart to try and get some more information before I trash it and swear off netgear forever?Have you looked into the ability to get the router to send you emails of your logs?
- "Have you looked into the ability to get the router to send you emails of your logs?"
That is why I am asking here. I looked through the manual and Google and found nothing about such an option. This was my last option to try and find something like this. If you know of such an option for my model please tell me how to do so. If you are just speculating, please say so, because so far you have largely ignored my main question (how do I access these logs) in order to give other unasked for advice (I am aware a factory reset is standard troubleshooting technique and am willing to do so but would first like to actually read what the router's log says first).