R6400v2 netgear router

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Valerie80 wrote:

 

now I cannot get netgear to help me simply remove his username and password. 

 

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Which username and password? Netgear makes life interesting by having all manner of passwords. There is the one into the router's controls, the web interface, then there are those to get into the router's wifi, and then there any that you use to get into this Community and/or MyNetgear.

Different passwords pop up at different times, depending on how you connect to the device and where you are trying to access from, your local network or somewhere else on the Internet. (Previously known as Remote Access, that's now called Anywhere Access.)

If you are talking about access to the browser's graphical user interface (GUI), the router's controls, the default details are on the label for your device, along with the default wifi login details. The username is fixed at admin. The default password is password.

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Do I even need to change his username and password? Is that how he’s accessing my channels and adding channels? 

 

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Depends on what you are doing and how he might be getting into the router. (That's harder than you might think.)

The first thing you can do to keep out anyone trying to access your router is to change the SSID and password for the wifi. That's dead easy to do.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

Check the section in the manual Specify Basic WiFi Settings.

There may also be some helpful videos on what to do.

How do I change my NETGEAR router password or network name (SSID)? | Answer | NETGEAR Support

That KnowledgeBase article also has links to tell you how to change the password for the router's web interface.