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Forum Discussion
sallyandmilt
Nov 15, 2021Aspirant
R6400v2 red led on Ethernet LED on - no internet -
Cable modem connected to ethernet ports 1,2 or 3 led light stays red. No internet connection on phone, laptop, tv. Desktop hard-wired from ethernet port 4 works fine. Have done a reset, also disconne...
plemans
Nov 15, 2021Guru
What cable modem do you have?
Why are you plugging the cable modem into ports 1/2/3? It should be plugged into the wan port?
what firmware is on your r6400v2?
sallyandmilt
Nov 15, 2021Aspirant
Sorry - I looked at it wrong - cable modem is plugged into WAN port.
- sallyandmiltNov 15, 2021Aspirant
Not being that familiar with routers, etc. I looked at the connections wrong. However, wireless still not working - wireless led is lit dimly but phone, etc. still show no internet connections.
- plemansNov 15, 2021Guru
Still don't know what modem its connected to?
Do you're wireless devices see the ssid broadcasting but just not get a connection? Or a status "connected, no internet"?
What are all the led's doing? color/blinking/etc.
- sallyandmiltNov 16, 2021Aspirant
Thanks but I just bought a new better router and it's working fine.