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Forum Discussion
R6400v2 router - app won't update firmware
The nighthawk app repeatedly gives me an error message when I try to update the firmware. The "download" for the firmware on the website gives me a document that my computer doesn't trust, and an...
You don't "open" the file. Once its extracted, you follow the manual update process and upload it to the router.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
You know, I'm a person who uses a computer, not an engineer. First of all, the app should work. Second of all this should not be so hard.
When I got to routerlogin.net I get an error message.
The process is fairly simple to walk through. Thats why theres the steps. It doesn't take an engineer.
And I'd agree, the app should work. Sadly, we see alot of the time where it doesn't. But we're not netgear. We're the public support forum where members of the public help out. So there's nothing we can do about the app.
But we can give you ways of getting it updated. The process I outlined is the safest, stablest way I can give you.
ggilson wrote:
You know, I'm a person who uses a computer, not an engineer. First of all, the app should work. Second of all this should not be so hard.
You are right there. Other people also have a hard time with these things. That's why Netgear tries to make things a bit easier.
Newer routers have the option to update themselves "under cover". They sneak out and do it when you are not looking. It wasn't there in the original R6400v2, but maybe they added it in new firmware.
This isn't a perfect process, and those with an "engineering" turn of mind turn it off. When you do fix your device, you could see if it also has that option.
When I got to routerlogin.net I get an error message.
As others suggest, tell us what those errors are and someone may be able to help. It isn't often that a brand new problem crops up here.
Your very act of working out how to use this place – again not as easy as it could be – shows that you are well on the road to recovery.
