NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R6400v2 Router keeps dropping Internet Connection
R6400v2 Router keeps dropping Internet connection. Some days I have to reboot it twice or more. Weirdly enough, checking the Internet connection through the app always gives me the super fast connecti...
It has the latest firmware version. I think this started after I installed it. The modem is an Arris SB6190, but if checking the Internet speed through the router’s app works, then I doubt it’s the modem. It also gets temporarily fixed after rebooting the router. I haven’t checked the wired devices, but all the wireless except TVs on Roku seem to get affected. IPv6 apparently comes disabled by default, I have just enabled it and set to use DHCP.
"The latest version" isn't always the latest or there could be a version with issues. Its why we ask for an actual version number you're on.
did ipv6 help?
- It didn’t, it has just happened again. Firmware is v1.0.4.122_10.0.95, when I check for newer versions it says none is available.
Try downgrading the firmware a version or 2. I've seen reports on the .122 firmware of issues.
- I have just read that someone had problems installing firmware manually with this model. In any case, how would I downgrade? I would need the previous firmware file, does Netgear have that available for downloading?