NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R6700/AC1750 WiFi shows as if there's no internet service.
Hello: My network, based on the R6700/1750AC, suddenly dropped from internet service and shows as if there's no internet service. PC in service is a Windows 10 64bit dektop and I'm currently unable to wire it directly to the router, which is far from the PC. The technical assistance people from the ISP, diagnosed remotely & see everything as Ok. Adapter is working properly. I've tried suggested fixes using recommended CMD commands, diagnostic tools and even, a network reset but nothing works. The PC goes up nicely and connect to the router with good signal but "no internet". I've tried accessing the router settings via its Ip address, but I cannot log into it. It times out and shows the message "NETGEAR router is not found or in not supported, ...etc". NETGEAR Genieactivates and shows as connected under the "Internet tab, but, I think it is showing Ok, because, for this connection, I'm using my cel phone as hot spot. I'm running out of steam with this issue. Any help is gratefully appreciated in advance.
Hi ngfan8,
You can try resetting the router and going through the configuration process if that is an option. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
4 Replies
Hi ngfan8,
You can try resetting the router and going through the configuration process if that is an option. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Hello Dexter; First of all, I'd like to say Thank you! for your kind answer. After about 40 hours of hard work, I gave up and did as you've suggested. I had to build everything from scratch again because the last possible option remaining was working wired via Ethernet and, unfortunately, in my case, that might be too complicated. Again; ...Thank you!!!
If you have things going as you want them now, then you should create a backup of your router's settings.
Page 144 of the manual tells you how to go about this:
>>>>>R6700 | Product | Support | NETGEAR<<<<<
Then if you ever have to start from scratch again, this makes it easier.
It may not work if you have new firmware, but for simple resets it is great.
