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Solved
R6900 can't find internet connection
My Nighthawk router (R6900), which has been working flawlessly for the 8 months I've had it, suddenly stopped detecting an internet signal this week. Literally nothing I do (restarting, resetting, se...
Hi hartmatthews,
What is the exact message when you run the setup wizard?
Is the Internet LED lit?
Please describe the LED status of the router (color, blinking, solid).
You mentioned that you are unable to update the firmware since Internet is not working. Please connect a computer to the modem and download the latest firmware. Here's the link to download firmware 1.0.1.48:
https://kb.netgear.com/000059129/R6900-Firmware-Version-1-0-1-48
Please click this link for your reference of how to manually upgrade the firmware.
Regards,
Blanca
Community Team
Oh! The other very strange thing ... when I originally logged into the admin panel, it told me there was another user logged in and that continuing would log that user out.
But there should only be one user in the admin panel on my router, the admin user.
Have you connected a PC/MAC directly to the modem and can you then get to the Internet and browse. Sounds like you are saying you can. What I would do next is to reset the router. Then power off the modem and the router. Then power up the modem and wait until it has a connection with your ISP. Then power up the router. It should now connect to modem and Internet as power cycling the modem clears the stored MACs in the modem which can cause a problem. Make sure the cable from the router to the modem is good, maybe swap with another? Also after the router reset you should be able to connect to the router via a Ethernet cable to one of the LAN ports. Put router address, typically 192.168.1.1 into browser and you should be able to access the router.
Yes, I did all possible resets and basic equipment checks before I posted here. I reset both devices, then I reset them in order, then I reset them again, then I did a factory reset ... and reset each one several more times.
The modem is fine. The ethernet cables have been tested in other configurations, the router communicates with the computer, but the router does not seem to be able to recognize an internet signal from the modem.
Further thoughts?
When playing around with a modem and a router, remember to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
