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R6900 can't find internet connection
My Nighthawk router (R6900), which has been working flawlessly for the 8 months I've had it, suddenly stopped detecting an internet signal this week. Literally nothing I do (restarting, resetting, se...
Hi hartmatthews,
What is the exact message when you run the setup wizard?
Is the Internet LED lit?
Please describe the LED status of the router (color, blinking, solid).
You mentioned that you are unable to update the firmware since Internet is not working. Please connect a computer to the modem and download the latest firmware. Here's the link to download firmware 1.0.1.48:
https://kb.netgear.com/000059129/R6900-Firmware-Version-1-0-1-48
Please click this link for your reference of how to manually upgrade the firmware.
Regards,
Blanca
Community Team
Hi hartmatthews,
What is the exact message when you run the setup wizard?
Is the Internet LED lit?
Please describe the LED status of the router (color, blinking, solid).
You mentioned that you are unable to update the firmware since Internet is not working. Please connect a computer to the modem and download the latest firmware. Here's the link to download firmware 1.0.1.48:
https://kb.netgear.com/000059129/R6900-Firmware-Version-1-0-1-48
Please click this link for your reference of how to manually upgrade the firmware.
Regards,
Blanca
Community Team
I do not understand everytime someone has a basic issue Netgear support always says install latest firmware. So after running for months the firmware suddenly broke? I think not.
Come on Netgear support give some thought to what the problem is and when fixed suggest updating would be fine.
Your support is what drove me to Asus by the way.