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Solved
R6900v2 lost internet connection
I lost internet connection (orange light) to my router (R6900v2) yesterday morning. First few cable modem (CM1200) reboots would solve the connection issue, but only for a few minutes. Called Comca...
- Factory reset worked. Thank you, to all, for the help
I will try this when I get home from work.
The firmware for the router is 1.2.0.88
Yes I am able to login to the router. Status for internet says not connected.
I am able to get on the internet thru just the modem using my PC.
Again, make sure nothing else is connected to the cm1200 but the router. The isp only assigns 1 public ip address and if it assigns it to the computer and not the router, the reset of the devices won't work.
If you had it connected, you'll need to use the disconnect/power off I outlined before.
I had the gf perform the reset procedure, but still no internet, orange internet light.
Try replacing the cable between the modem and the router. ensure you have a high quality cat 5e or cat 6 cable
I will try, although the cable is new and is of higher quality.
Next step, I am thinking, will be to factory reset the router and/or modem.