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PICKLERICK84's avatar
PICKLERICK84
Guide
Nov 08, 2021
Solved

R6900v2 lost internet connection

I lost internet connection (orange light) to my router (R6900v2) yesterday morning.  First few cable modem (CM1200) reboots would solve the connection issue, but only for a few minutes.  Called Comca...
  • PICKLERICK84's avatar
    PICKLERICK84
    Nov 09, 2021
    Factory reset worked. Thank you, to all, for the help
plemans's avatar
plemans
Guru - Experienced User
Nov 08, 2021

I'm always a fan of a factory reset/reinstall. Sometimes fixes random problems. 

PICKLERICK84's avatar
PICKLERICK84
Guide
Nov 09, 2021
Factory reset worked. Thank you, to all, for the help
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 09, 2021
    PICKLERICK84 wrote:
    Factory reset worked. Thank you, to all, for the help

    I seen no suggestion that you tried the less drastic recover move, which is to restart everything in the right order:


    It may help to reboot the whole network in the right order.

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

    If you didn't try that, it might be worth remembering for the next time this happens.