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Forum Discussion

TacticalTimbo's avatar
TacticalTimbo
Initiate
Nov 14, 2020

R7800 Factory Reset

Every couple of days, my Amazon echos were disconnecting from 5Ghz, and refusing to reconnect, unless I rebooted the router. I thought it might have been upgrading the firmware to 1.0.2.74, as it sta...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Feb 13, 2021

Hi TacticalTimbo,

 

Good day!

 

Welcome to NETGEAR Community!
 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Are you still having this issue? Does it affect other wireless devices or just your Amazon Echos? Have you tried changing the wireless channels of the router? May we know which does your Amazon Echos connected?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Feb 16, 2021

    Hi TacticalTimbo,

     

    Good day!

     

    We would like to do a follow-up on this one. Are you still having this issue? Does it affect other wireless devices or just your Amazon Echos? Have you tried changing the wireless channels of the router? May we know which does your Amazon Echos connected?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team