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Forum Discussion
russgoff
May 11, 2020Aspirant
Randomly disconnects from the internet
We have a R6080 router installed. No modem. We lose internet connection randomly throughout the day and night. Goes offline for 1-3 minutes, then returns. Performance improves after a reboot, but ste...
- May 11, 2020
I'll go through the list, plemans, and thank you for taking the time to help me.
It's a new router, only a couple of months old, but we've been having these issues from the start and I realize that just because it's new doesn't mean it's faultless.
plemans
May 11, 2020Guru - Experienced User
russgoff wrote:I called the provider, who confirmed that there is no minirouter to contend with.
testing things is better than trusting phone support people.
If you're 100% sure of that then you've narrows it to:
1. the ethenet line running has issues. Try a new ethernet run and make sure its good and stable.
2. The firmware on the router is corrupt. You can try re-installing the firmware to it. A reset only removes settings, it doesn't overwrite firmware. which is were the re-install of the firmware comes in.
3. The hardware is bad. Try a old/backup router and see if it stays stable and works. If it experiences the same issues, then its not the router.
4. The wireless receiver/setup has issues. Again, try a different router if you've exhausted the other options. if it still has the issues, its the wireless receiver setup.
russgoff
May 11, 2020Aspirant
I'll go through the list, plemans, and thank you for taking the time to help me.
It's a new router, only a couple of months old, but we've been having these issues from the start and I realize that just because it's new doesn't mean it's faultless.