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Forum Discussion
Randomly disconnects WiFi throughout the day
I running the Nighthawk X6 R8000 WiFi router and it periodically drops signal throughout the day. I'm utilizing the smart connect feature, that I'm not too fond of. I also have a Nighthawk X6S Extend...
what modem/gateway is it connected to?
What firmware is on it?
have you tried it without the extender running to see if it drops?
Do wired devices drop as well or just wireless?
which extender is it (model number) and what firmware version is it on?
I have the Arris SB8200 modem for gig internet. I'm not sure of the firmware on the modem - I actually never did anything with it since I purchased it! The Nighthawk X6 R8000 has firmware v1.4.1.64_1.3.25. I'm using the Nighthawk X6S EX8000 extender. I need to check the firmware but I installed it about 3 months ago.
I haven't disconnect the extender to see if that's the issue, but only wireless devices are affected. Anything wired to the router doesn't lose signal.
I'll disconnect the extender to see if this improves.But honestly I had another Netgear router before the X6 that had the same issue. Had to keep rebooting. I may have to move on from Netgear products.
You must have the R8000P not r8000 based off your firmware.
A couple things to try.
1. reinstall firmware version 1.4.1.42. factory reset the router and do a clean install. By clean i mean don't use a backup configuration. disable auto updates. The newer version got the netgear armor "upgrade". most devices played nicely with it but it seems like a few didn't.Maybe yours is one of those.
2. The EX8000 is a solid extender. the only thing I did with mine is during setup, i unchecked "extend 2.4gh". You can still use the 2.4ghz but it relies on the 5ghz for backhaul only. Usually if the 5ghz goes down, it drops back to the 2.4ghz as backhaul. But my area is horrible for 2.4ghz so I unchecked it so it wouldn't do that. Not sure if it'll help you but worth a chance.
I'd try doing those 2 and seeing how it works.
I'd also make sure not to use wan port aggregation. The SB8200 and the r8000p supports it but the sb8200 was known to have issues with wan port aggregation. so if using it, disable it.
Thank you. I'll give it a try.